Kiltti Training....
Inclusive to all learning styles, our training is engaging and interactive, delivered with kindness.
Kiltti Training courses:
How We Support Charities and
Helplines:
We have extensive experience training helpline and customer call staff, to allow your customers and clients to have the kind of call that leaves them feeling comforted and reassured.
Helpline Managers Forum
Our free Helpline Managers Forum is an excellent opportunity for helpline managers to talk through, and to share topics of interest or concern, in a confidential space.
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The upcoming sessions for 2026 are as follows:
​25th February
25th March
29th April
27th May
24th June
29th July
26th August
30th September
28th October
25th November
16th December
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The session will be held from 12pm - 1pm GMT.
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If you would be interested in attending, please click the button below:
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Reflective Practice
As part of our comprehensive package for Helpline clients, we also offer reflective practice sessions for helpline teams.
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With enquiries coming into helplines being more complex than ever before and the requirements on call handlers being more significant, they can easily suffer from fatigue , burnout and overwhelm.
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Reflective practice can help your call handlers process their experiences in a safe and supportive environment by reflecting on the event, one's own actions and those of others in order to improve performance.
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We offer sessions for individuals or teams where we take a look back at a particularly challenging call including issues of safeguarding, circular and repeat and look at ways that we could improve the way the call was handled, or just provide a safe space to discuss and reflect and learn from the experience.
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These sessions can be held online via zoom, or face to face if preferred.
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Cost:
£120.00 for a group reflective practice session
£60.00 for an individual reflective practice session
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Why offer reflective practice?
Reflection allows you to identify and appreciate positive experiences and better identify ways that you can improve your practice and service delivery.
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Employers and managers will be able to see the benefits when their staff take part in reflective practice in their teams' performance, professionalism and personal resilience.
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Professionals who are able to reflect, protect their mental health and share together can make for a stronger and more cohesive team.
Kiltti Webinars:
Boundaries Webinar
From £25 per person
This webinar will provide a quick deep dive into personal and professional boundaries.
We will explore:
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What are our personal and professional boundaries?
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How to respond when these are challenged
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Why boundaries are important
This webinar runs for 1 hour from
12:00pm till 1:00pm.
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Click the button below to register your interest in the webinar and we will come back to you with dates to meet your needs.
Self-Care Webinar
From £25 per person
Our self-care webinar will shine a spotlight on the important and essential areas of self-care and boundaries.
This engaging webinar will present ideas for looking after yourself after a challenging situation and to introduce definitions of compassion, fatigue and vicarious trauma.
This webinar runs for 1 hour from 12:00pm till 1:00pm.
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Click the button below to register your interest in the webinar and we will come back to you with dates to meet your needs.