Optimising Your Outcomes Course

Optimising Your Outcomes

Optimising Your Outcomes Course

Course duration: 1 Day

Max. no of people: 12

Venue: Online via Zoom

Price: From £95 per person

Next course dates: 5th June 2025 / 1st October 2025 / 15th January 2026

This course will cover all the techniques that can be used to evaluate your quantitative and qualitative helpline call data. We explore current methods of measuring outcomes such as caller surveys and feedback calls. Each technique has its own advantages, and we'll look at how it can be best utilised to be most effective for your organisation.

Working with case studies to explore different data collection, how these can help capture outcomes, and in turn define the helpline's impact. A practical interactive driven course to gain a comprehensive understanding of how best to maximise the data gained from callers.

This one day course runs from 10:00am to 4:00pm with breaks for lunch and comfort.

Please contact hey@kiltti.co.uk if you have an interest in upcoming Optimising Your Outcomes courses.

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Group Bookings

If you are interested in making a group training booking for 5 people or more, please contact us at hey@kiltti.co.uk and let us know.

We will discuss your particular training needs and adjust our course accordingly.

It will not cost you more than booking on an open course.

We want all participants to have the best and most engaging training. Our considerable training expertise tells us that, participants learn not just from the contents of the course, but from each other’s experiences so we would encourage you to book training on open courses for a few of your team at a time.

We have found that if there are too many people from one organisation on an open mixed course, they are less likely to collaborate with others (it’s natural to want to stick with who/what you know) and that their particular issues can dominate discussions. So we suggest that If your training needs mean you require more than 4 workers trained at once, it is better for all concerned if the training is adapted to suit your organisation’s needs.

Frequently Asked Questions

You can – just not on an ‘open’ course i.e. a course attended by other companies’ employees. We are not interested in just bums on seats. We want all participants to have the best and most engaging training. Participants learn not just from the contents of the course, but from each other’s experiences. Our considerable training expertise tells us that, if there are too many people from one organisation on a mixed course, they are less likely to mix with others (it’s natural to want to stick with who/what you know) and that their particular issues can dominate discussions. If you want more than 4 people trained at the same time, see ‘Group bookings’. We will contact you to discuss your particular training needs and adjust our course accordingly, And, no, it will not cost you any more!