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Good governance should not feel intimidating.

At Kiltti, we provide straightforward, supportive governance consultancy for UK charities. 

Whether your charity is newly established, growing quickly, or simply trying to keep pace with changing expectations from the Charity Commission, we can help you put the right foundations in place.

Being a trustee is genuinely rewarding....

It's one of the most valuable ways to contribute to your community. Most people take on the role because they want to make a difference — but good governance is about more than just turning up to meetings; it comes with real legal duties and accountability that many trustees only discover once they start looking into it.

We believe trustees deserve advice that is clear, realistic and free from unnecessary jargon — delivered with honesty, transparency and respect.

Our Support Includes:

We understand that every charity is different. Some trustees need reassurance that the basics are in place; others want support to strengthen governance, improve confidence or create healthier ways of working together.

Advice

on the policies and procedures your charity needs to meet Charity Commission expectations

Health-check

through a simple online governance survey, followed by a concise written report

Preparation

and drafting of policies and procedures tailored to your organisation

Workshops

One and two-day trustee workshops, delivered online or in person

Practical Guidance

on good governance and trustee responsibilities

Written Summaries

and clear next step recommendations following the workshops

Get to Know Us

Our approach is collaborative, supportive and practical.

We will always be honest about what your charity needs — and equally honest about what it does not.

We understand that every charity is different. Some trustees need reassurance that the basics are in place; others want support to strengthen governance, improve confidence or create healthier ways of working together.

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We provide......

...Practical, expert consultancy to equip helplines & charities to operate safely, confidentially, and in line with best practice.

We can support with:

  • Service evaluation

  • Policy and procedures review

  • Service review

  • Writing policies and procedures

  • Training review

  • Quality assurance

  • Setting up a helpline

  • Governance review

  • Data analysis

"Rachael has a wealth of experience in helpline operations, training and quality and her input in service improvement has always been valuable. She is someone who will give helpful suggestions, insight and support, bringing best practice guidance while recognising the unique challenges different services can face."

Paul Joseph, Head of Helplines, Missing People
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