Training, Consultancy & Coaching
For you and your organisation
Welcome
to Kiltti
Let's take a look at the facts:
According to research undertaken by Deloitte, approximately 80% of UK employees feel happy when leaders act in line with their organisations values, including kindness.
​
50% of employees would stay in their job longer if shown appreciation by leaders.
​
Companies are 78% more likely to be considered as innovative if kindness is considered a core value of the organisation.
​
Kindness is a global objective.
​
90% of US workers report higher job satisfaction with empathetic leadership.
​
79% or organisations agree that kindness reduces employee turnover.
How do we do it?
Consultancy: Kindness for your organisation
Do you want to make some changes in your organisation in a kind and effective way?
​
Perhaps you need to write, or update, your policies and procedures to comply with legislation or to attract funding?
​
Or maybe you want to set up a customer care line or helpline?
Even if you are simply looking to introduce kindness as a core value into your workplace - we can help you.
Here at Kiltti, we have the experience to deliver.
Training:
Kindness to others
We offer comprehensive and professional training for helpline and call centre staff, so that your customers and clients have the experience you want them to have.
​
We will teach your team to recognise the seven stages of a customer call and understand the different levels of listening.
Your team will develop the skills to maintain professional boundaries and to confidently navigate difficult topics with self-care, resilience and reflection.
Coaching:
Kindness for yourself
We can help you show a little bit of kindness to yourself too with our personalised coaching.
​
If you can relate to feeling angry, dismissive, judgemental, short-tempered, critical and frustrated, then its time to take action and allow yourself a little self-care.
​
As your personal coach, I will show you that, with kindness, you can become more confident to overcome those things that are holding you back and teach you that you already have the tools to become the person you want to be.
I understand that the first step is difficult, so get in touch and we’ll take that step together
Organisations We Have Worked With
.png)
.png){kind=small}
Say hello…
We would love to hear from you. Please give us a call, drop us an email or fill out the form below and we'll get right back to you.
​
Phone: 01728 663799
Mobile: 07813 959841
Email: hey@kiltti.co.uk
