Rachael Wyartt: Building a kinder world

In this brief interview, Rachael Wyartt, Co-Founder of Kiltti, talks to us about what motivates her to build a kinder world.

What inspired you to start Kiltti?

I was inspired by seeing too many people in leadership roles that didn’t play to their strengths, and who, for whatever reasons, didn’t take up the training or support available. The result was often disempowering others, lowering confidence, and creating environments where people couldn’t thrive. Having experienced this myself — and also having seen the enormous benefits of kind leadership — I wanted to make kindness the norm in workplaces.

How has your background in the charity sector shaped the way you approach training and coaching?

Working in the charity sector taught me the importance of making a real difference to people’s lives. It also sharpened my skills in active listening and empathy — two qualities that are now at the heart of my coaching and training.

What experiences have most influenced your style as a coach and trainer?

My own experience of dyslexia, and my determination that people should always feel safe, heard, and confident to be themselves. I’ve also seen the damage that bullying or unsupported managers can do, and I’m determined to create the opposite.

What does “Kiltti” mean, and why did you choose it as the name for your business?

“Kiltti” means kindness in Finnish. We chose it because we wanted kindness to be at the very core of everything we do.

What’s the biggest transformation you’ve seen in someone you’ve coached or trained?

I’ve seen someone go from being terrified of interviews to confidently securing a job they truly wanted. I’ve also worked with someone who realised that while their approach came from a good place, it was actually harming them and their clients — and they were able to transform both their style and impact.

What makes your approach different from others in the coaching/training space?

We truly listen. We bring a personal touch, doing what we say we’ll do. People find us approachable, friendly, yet always professional and engaging. We adapt to different learning needs — and if something isn’t the right fit, we’re honest about that too.

Which values guide your work, and why are they important to you?

Honesty, kindness, integrity, courage, and transparency. Without these, organisations can’t build trust or safety, and people can’t perform at their best. When these values are absent, I’ve seen the harm: burnout, stress, loss of confidence, and mistrust. Living by these values creates organisations where people can thrive.

What’s been the most rewarding moment since launching Kiltti?

Seeing people grow in confidence and rediscover their belief in themselves — whether that’s securing a new role, handling a challenging situation with compassion, or simply feeling valued again.

If someone is nervous about coaching or training, what’s the one thing you’d like them to know?

It’s always at your pace. You set the scene, and we’ll never do or say anything you’re not comfortable with. We also offer a free chemistry call, so you can ask questions and see if we’re the right fit for you.

How has dyslexia changed the way you work and the way you deliver your training?

It’s made me deeply aware of the importance of safe spaces, where everyone feels heard and understood. I design and deliver training that ensures no one feels left out or overlooked.