Helplines…How To
1 day course: 4 May 2023
Course description
It is never as easy as 1,2,3. Setting up a service can be demanding, time consuming and hectic. There are many different components to create and complete before a service is live. We are offering this session to provide a framework to ensure all the different segments of a service are considered. This is an opportunity to work with others in a similar position and to work through how you would like your service to be delivered. The session will provide time to consider how you will support your staff, which channels to deliver and the policies and procedures required to ensure they work for your service. The one day course runs from 10:00am till 4:00pm with breaks for lunch and comfort.
Frequently Asked Questions
Group Bookings
If you want 5 or more people trained at the same time, please contact us at hey@kiltti.co.uk and let us know. We will contact you to discuss your particular training needs and adjust our course accordingly, And, no, it will not cost you more than booking on an open course. We want all participants to have the best and most engaging training - we are not interested in just bums on seats. Participants learn not just from the contents of the course, but from each other’s experiences so we would encourage you to book training on open courses. Our considerable training expertise tells us that, if there are too many people from one organisation on an open mixed course, they are less likely to mix with others (it’s natural to want to stick with who/what you know) and that their particular issues can dominate discussions. If your training needs mean you require more than 4 workers trained at once, it is better for all concerned if the training is adapted to suit your organisation’s needs.
View All Our Training Courses
We offer a full range of comprehensive and professional training courses that focus on what can be achieved if kindness and consideration is at the heart of how you communicate with your customers, clients and staff.
If you would like to see our full range of courses please visit our training page.