Employers expect that their staff will have the skills to communicate well, provide feedback and have difficult conversations. But how many actually have training in these areas?

As 2026 unfolds, leaders should be asking themselves: How do we build a workplace that performs better than last year, without sacrificing our people? The answer isn’t: · More pressure · Tougher conversations · Bigger targets · Longer hours It is something far simpler, with no material cost: Kindness. Kindness has had a makeover in the last few years. Archaically it has been looked upon as being soft or weak, but that is simply a lack of understand